May 2023 marks our 5th anniversary.

At OneLondon we bring together partners from across the Capital to join up information to improve health and care in London.

This is part of a wider ambition for London to be the healthiest global city, and the best in which to receive health and care services.

OneLondon is a partnership of London’s five Integrated Care Systems and the London Ambulance Service. We are supported by NHS England (London Region), the Greater London Authority, and London’s three Academic Health Science Networks.

Learn more

WHY JOINED UP CARE MATTERS

Branwen first began to feel unwell in 2017 but it wasn’t until 18 months later that she finally received a confirmed diagnosis of lung cancer.

Branwen said: “The late diagnosis meant that my treatment was much more extreme, there’s permanent damage to my body and some things I’ll never recover from.”

“If the clinicians I was speaking to over the course of the 18 months, had access to ‘all of me’ – holistic, up-to-date, shared information about my medical history, previous appointments and investigations. For me, it would have been life changing.”

It is stories like Branwen’s that demonstrate why sharing information and joined up care are so important, and why the work of collaborative programmes like OneLondon is so vital.

INVOLVING LONDONDERS

Public involvement has always been at the heart of our work.

We held the world’s largest public deliberation on the use of health and care data.

The public recommendations agreed at this Citizen’s Summit and our ongoing work with Londoners continue to shape everything we do.

Together with Londoners and our partners we have achieved
so much.

ENSURING FRONTLINE STAFF HAVE THE INFORMATION THEY NEED

In 2020 we introduced the London Care Record.

This is a single and secure view of a person’s health and care information which helps ensure frontline staff have the information they need about a person when they need it wherever they are in London.

This is important because over 30% of people receive care outside of the area they live in.

It is currently used by around 55,000 frontline staff each month across London and some neighbouring areas to inform their clinical decision making and support them provide quicker, more effective and safer care.

0 %
receive care outside of the area they live in
0
frontline staff use London Care Record every month

NHS 111

London Ambulance Service

Hospital Trusts

Primary Care

Social Care

Community and Mental Health

QUICKER, SAFER AND MORE EFFECTIVE CARE

In total the London Care Record has been used

over 26 million times

by health and care staff

26m moments of care

That is 26 million moments of care that have been supported by staff having the information they need when they need it.

It has helped to:

The London Care Record also saves frontline staff crucial time:

CRUCIAL TIME SAVED BY VERY BUSY FRONTLINE STAFF HELPING THEM PROVIDE EFFECTIVE AND SAFE CARE MORE QUICKLY

In 2022 alone, London Care Record used over 12m times

Saving approximates 62,000 hours each month

That's around 2,600 days

Next steps

We are working to:

ENSURING PEOPLE'S CARE PREFERENCES ARE RESPECTED

In summer 2022 the Universal Care Plan for London was launched – with an initial focus on end-of-life plans.

It is an NHS service that enables every Londoner to have their care and support wishes digitally shared with healthcare professionals across the Capital and it can be viewed through the London Care Record.

This helps to ensure wishes and care preferences are respected – even if a person is seen by someone
from outside their normal care team, for example in an emergency.

54,576 Londoners have a personalised care plan documented on the UCP

Since its launch UCP care plans have been viewed 136,330 times by frontline health and care staff

This includes 37,906 views by staff from emergency services

ALL HELPING TO ENSURE THAT PEOPLE’S CARE PREFERENCES ARE RESPECTED

Next steps

IMPROVING LONDONERS' HEALTH AND CARE

Shared information can also help improve the way we plan our health and care services for the future, meet the needs of all of London’s communities and support research into new treatments.

That’s why OneLondon is working with our partners to develop secure ways to do this in line with public recommendations that were agreed by Londoners.

Good progress is being made developing a London Data Service on behalf of our partners that will help them analyse health trends in the Capital.

And to help shape this work our four Pathfinder Projects are already bringing together data and making a difference in areas like childhood immunisation and cancer.

Find out more about our Pathfinder Projects:

Identifying high risk asthma patients and ensure they are on the best medicine for them to decrease the variation of care seen across London

Speeding up treatment for cancer patients by using data to understand the causes of delays – particularly for those who need to attend different hospitals for their diagnosis and treatment.

Improving pre-school immunisation rates by giving teams in GP surgeries data that identifies which children are due or overdue their immunisations and provide information to support conversations with parents.

Supporting GP surgeries find people with high blood pressure, treat them and reduce the risk of stroke, heart attacks, kidney failure and severe Covid-19.

Next steps

GIVING PATIENTS MORE INFORMATION AND CONTROL

OneLondon has been supporting NHS England and some of the Capital’s hospitals to present patient data through the NHS App to increase digital access for patients.

This is intended to give patients more control over their hospital appointments and how and when they access information and support.

This is another step towards making the NHS app the front door to NHS services.

In 2022 St George’s became the first NHS Trust in the UK to do thisfollowed by Croydon Health Services NHS Trust. 

It means their patients can:

View their appointments in one place

See a single point of contact for their appointments

Have only one user name and password to remember

Access supporting information

and in due course book, change or cancel their hospital appointments.

THE FUTURE

Together we have made real progress joining up information to improve health and care in London.

Thanks to all our partners and to Londoners for helping make this happen.

We have bold plans to build on the achievements over the years ahead.

We will continue to do this based on public recommendations and continue to ensure Londoners are central to our work.

And we will do this in collaboration with our amazing partners across the Capital and beyond.

You can follow our journey at:

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