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A record year for the London Care Record

The London Care Record was used over 12 million times by frontline health and care staff during 2022 helping them provide faster, safer and more effective care across the Capital and beyond. This is a 54 per cent increase compared to 2021 (9 February 2023).

The London Care Record is a single and secure view of a person’s health and care information which helps ensure frontline staff have the information they need about a person when they need it, to inform their clinical decision making. The London Care Record includes any conditions which a person has, their test results, medicines, allergies and plans for their care. In addition, other useful information such as hospital discharge summaries is also available within the record.

During 2022 the London Care Record was used by approximately 55,000 health and care staff in London and some neighbouring areas per month. In total it has now been used over 24 million times since it was introduced in 2020.

Several key developments have helped make this a milestone year for the London Care Record with more health and care professionals using it than ever before. This includes:


      • New health and care settings, such as Guys and St Thomas’, Epsom and St Helier and Whittington Health NHS Trust are now connected into the London Care Record and sharing key information across London.

      • As part of a pilot 28 care homes in the Capital were given access to the London Care Record. These sites are reporting that it is helping them provide more effective care for their residents, saving them time and streamlining the admission process from other care settings such as hospitals and community settings.

      • London Ambulance Service and London Air Ambulance Service patient information is now being sent in real time into the London Care Record, supporting the handover process and helping to improve the continuity of care patients receive.

      • End of life care plans are now accessible through the London Care Record, helping to ensure people’s care and support wishes are respected.

    Rob Ballantine, Senior Digital Programme Manager at OneLondon, said:

    “It is fantastic news that the London Care Record is being used by record numbers of frontline staff – helping them to provide the best possible care. This is testament to the hard work of so many people across the OneLondon partnership – our thanks are to them. We are proud of the increase in scope and functionality of the London Care Record in 2022 and plan to go even further in 2023 to continue to improve the care for our population.



    “Having the right information meant I could reassure the patient and avoid them going to A&E.”
    London Ambulance Service
    “Access to pathology investigations the hospital has done means they aren’t duplicated.”
    GP, London
    “Access to pathology investigations the hospital has done means they aren’t duplicated.”
    GP, London
    “The shared record makes it easier for me to fast-track referrals for suspected cancer.”
    GP, London
    “The stroke team can immediately see the results of any previous investigations, saving valuable time.”
    Consultant Geriatrician
    “Pharmacists can click through and see what medication a patient is already taking.”
    Hospital pharmacist, London
    “I can see straight away if a safeguarding assessment has been done and make an immediate referral if not.”
    GP, London
    "Instead of spending a lot of time on the phone to the ward getting information about the patient I can find the key details I need on the London Care Record."
    Care Home Manager, London
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