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Another record year for the London Care Record

The London Care Record was used over 17.7 million times by frontline health and care staff during 2023 helping them provide faster, safer and more effective care across the Capital and beyond. This is an increase of almost 50 per cent compared to 2022 (22 January 2024).

The London Care Record is a single and secure view of a person’s health and care information which helps ensure frontline staff have the information they need about a person when they need it, to inform their clinical decision-making.

It includes any conditions which a person has, their test results, medicines, allergies and plans for their care and other useful information such as hospital discharge summaries is also available within the record.

The London Care Record is now regularly used over 1.5 million times a month by over 100,000 different health and care staff in London and some neighbouring areas. In total it has now been used over 41 million times since it was introduced in 2020.

Several key developments helped make 2023 another milestone year for the London Care Record including:

  • New health and care settings such as University College London Hospitals NHS Foundation Trust and South London and Maudsley NHS Foundation Trust (SLaM) are now connected to the London Care Record and sharing key information across London. SLaM is the Capital’s first Mental Health Trust to do this marking an important step for more joined up care for people with mental health conditions.
  • Thanks to a new mobile app version of the London Care Record the Capital’s Ambulance Service teams can now view important information about the people they are treating while responding to calls.
  • Last year we completed a pilot programme connecting the first care homes in the Capital to the London Care Record who continue to report how it is helping support staff provide their residents with even more effective care.

OneLondon is working with its partners to build on this success and has ambitious plans for 2024. This includes more connections, such as care homes and more areas neighbouring London, as well as continuing to improve access to the London Care Record and enhancing the richness of the information it contains. 

An independent report by Queen’s University Belfast published in the Autumn showed the London Care Record has saved health and care professionals’ time up to a value of £44.4 million, helping them provide safe and effective care more quickly. This important study shows that the London Care Record is an essential and ‘must have’ tool for our frontline staff that genuinely supports more effective, safer and quicker care.

Sally Wiltshire, Senior Programme Manager at OneLondon, said:

“Thank you to everyone involved across the OneLondon partnership in helping make 2023 another milestone year for the London Care Record with almost 18 million views. That is almost 18 million moments of care that have been supported by health and care staff having the information they need when they need it. This year we have ambitious plans to build on this success so even more frontline staff can use this essential tool, supporting them provide safe and effective care more quickly.”

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