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Improving joined-up care across North West London and beyond

Last month North West London ICS reached a major milestone with all of its acute Trusts, GP practices and community units sharing data across the Capital through the London Care Record. Here Felicia Opoku, London Care Record Programme Manager at North West London ICS, talks about this work and why it is so important (19 February 2024).


I work at North West London ICS as a Programme Manager leading on the Shared Care Record programme, which includes the London Care Record and our personal health record system, the Care Information Exchange.

My background is in project management having worked at Imperial College Healthcare NHS Trust on various projects including implementation of electronic patient record systems for neonatal services and A&E.

Felicia Opoku

Work has been taking place across London for over five years to join up local care record systems so health and care staff can view a person’s health and care information when they need to wherever they are in London.

The London Care Record was introduced in 2020. My role has been to lead work in North West London with our health and care settings to join up their data locally and then to share this through the London Care Record.

Similar to other parts of the Capital north west London has many healthcare providers including around 350 GP surgeries, four acute trusts, eight local authorities as well as mental health, community and other services.

So it has been a complex job working with so many partners with a variety of different electronic patient record systems.


I am really proud that in January this year we reached a major milestone with London North West University Healthcare NHS Trust (LNWH) and The Hillingdon Hospitals NHS Foundation Trust (THH) going live with sharing their data in the London Care Record.

This means that all four of North West London’s acute trusts, all our GP practices and community units are now sharing their data across the Capital for the benefit of Londoners. 

This really is a great achievement for North West London due to the extremely tight timelines for these LNWH and THH projects – we had less than three months to deliver them due to various developments affecting the Oracle Cerner electronic personal record (EPR) system used in the four acute trusts.

I would like to thank everyone involved in helping us achieve this goal, especially with the tight timelines and various challenges/obstacles beyond our control that we experienced.

A special thank you to the project team, Optimus, the integration teams at the various Trusts, and Oracle Cerner as well as the colleagues in the other ICSs that assisted with testing.


While this has been a very technical IT project it is important to remember that this is really all about improved patient care.

Latest figures show that the London Care Record was used over 150,000 times by health and care staff in North West London in December and over 1.6 million times in total by staff across the whole Capital and some of its neighbouring areas.

Each of these represents a moment of care that has been supported by health and care staff having the information they need when they need it, to support their clinical decision making.

I am really proud to be part of a dedicated team that is making a real difference to the care people receive across London and beyond.

Next steps

While this is an important milestone the hard work does not stop here! In North West London we have ambitious plans to work with OneLondon and our local partners to do even more.

This includes providing access to other health and care settings such as care homes, and sharing even more data from each organisation.

These are exciting plans that will make even more of a positive difference to the care Londoners receive and I am looking forward to working with a fantastic group of people to make them a reality.

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