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London Care Record has delivered multi million pounds worth of time-savings

The London Care Record has saved health and care professionals’ time up to a value of £44.4 million, helping them provide safe and effective care more quickly, according to an independent economic evaluation (29 November 2023).

Introduced in 2020, the London Care Record is a secure way to share patient information with health and care professionals across the Capital, so they have the information they need at the point of care to inform their clinical decision-making.

In total, the London Care Record has been used almost 40 million times and become a vital tool for health and care staff across the Capital and beyond. This includes supporting safe prescribing of medications, quicker hospital discharges and helping staff spend more time with patients.

Earlier this year, OneLondon commissioned Queen’s University Belfast to undertake an independent economic evaluation of the London Care Record, focusing on reported benefits relating to time-saving, quality and safety outcomes. ​

This is intended to help OneLondon and its partners assess the value their investment in the London Care Record delivers for the communities they serve. The key findings include:

  • Based on 27 million uses of the London Care Record (up to March 2023), the value of time saved is estimated to be up to £44.4 million.
  • As of January 2023, the value of time saved equates to £2.1 million per month.
  • As of January 2023, the amount of time saved was estimated to be around 1.3 million minutes per month.
  • Safety benefits are harder to directly attribute to the London Care Record and more research is needed to do this.

Luke Readman, Director of Digital Transformation for NHS England (London), said:

“I am grateful to Queen’s University for their detailed independent study that shows the London Care Record has saved health and care professionals’ time of up to a value of £44.4 million. While further analysis is needed in some areas, these findings already demonstrate that the London Care Record is an essential and ‘must have’ tool for our frontline staff that  genuinely supports more effective, safer and quicker care. Based on this report, I am confident that the London Care Record will continue to play a central role in health and care for many years to come.”

Dr Ethna McFerran, Post-Doctoral Research Fellow in Health Economics at Queen’s University Belfast, said:

“Digital Information Technology is a critical aspect of modern healthcare systems. That’s why I was pleased to lead this economic study and contribute to the ongoing effort to optimise the benefits of digital transformation in healthcare services. We took a very thorough and robust approach, based on the latest published data sources and identified some significant benefits of the London Care Record. I hope this report is a useful reference point for OneLondon and its partners as part of ongoing work on how best to meet the health and care needs of the communities they serve.”

Professor Mark Lawler, Professor of Digital Health at Queen’s University Belfast and Co-Lead of Health Data Research UK’s Big Data for Complex Disease Research Driver Programme, said:

“This  study is the first of its type to evaluate the economic, time-saving and safety impact of a significant digital health intervention in the UK. The London Care Record, a  project of the OneLondon initiative, has been used nearly 40 million times by health and care workers within London to help accelerate 21st century healthcare.  Our data show how this exciting initiative has saved up to £44.4 million worth of health and care professionals’ time. The intelligence that we have generated emphasises the critical importance of digital transformation in enhancing the quality of care that we deliver to our patients and provides crucial evidence that this approach must be adopted across the UK.”       

This report ‘Economic Analysis of Digital Health Infrastructure: The Case of OneLondon’s Impact on Time Efficiency and Safety in Healthcare Services’ focuses on key benefits reported by health and care staff using the London Care Record relating to time-saving, quality and safety outcomes. ​

The evaluation used London Care Record usage data up to March 2023 and applied different data intelligence, including NHS Staff Earnings Estimates and National Reporting and Learning System monthly reports, in order to model a range of potential benefits.

This economic evaluation is important in understanding the value of the London Care Record and this study is part of a wider and ongoing benefits strategy for the OneLondon programme. As part of this ongoing work further analysis will be undertaken in key areas including safety.

You can read the full report here.

Find out more about the London Care Record here.

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