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What is the London Care Record?
The London Care Record is a secure view of your health and care information.
It lets health and care professionals involved in your care see important details about your health when and where they need them.
It can show doctors, nurses and other care professionals any conditions you have, your test results, medicines you take, anything you’re allergic to and plans for your care.
Having a single, secure view of your information helps speed up communication between care professionals across London, and beyond
This helps to improve the safety of care and can save lives.
OneLondon is working to ensure as many health and care staff as possible can access the London Care Record and that it provides them with the information they need.
Find out more about the London Care Record below.
Where is the London Care Record in place?
Until recently, in London, information could only be shared by certain health and care providers in their own area.
That is why in 2018 we introduced the London Care Record so important information about your health and care could be shared across London and some neighbouring areas.
Most GP surgeries and hospitals in London can now use the London Care Record and also share information into it.
Some community health and care services, out of hours, the London Ambulance Service and other NHS 111 services are also able to use the London Care Record.
As some people living outside London receive specialist treatment in the Capital, we are working to connect some neighbouring areas to the London Care Record – this includes Milton Keynes, Hertfordshire and West Essex.
You can read a full list of health and care organisations connected to the London Care Record here.
Work continues at pace to increase both the number of health and care providers who can access the London Care Record as well as those sharing information into it.
How does the London Care Record work?
Each of London’s five Integrated Care Systems, in addition to Hertfordshire and West Essex and Milton Keynes, have their own systems for sharing data within their own local areas:
The London Care Record brings the information in these systems together securely and allows different health and care providers from across London and its surrounding areas to view it.
This means it can be seen by members of your health and care teams who are providing you with care and treatment in the region including doctors, nurses and other care professionals such as social workers, health assistants and therapists.
Your local health and care teams monitor and log access to the London Care Record to make sure that it is being used appropriately by those who need the information for your direct care.
The following graphic shows how information from across London and neighbouring areas is joined up through the London Care Record. It is based on a product called the Health Information Exchange (or HIE) from Cerner UK. A central Health Information Exchange is connected to a series of local Health Information Exchanges enabling data to be shared and accessed by health and care professionals across London.
What difference is the London Care Record making?
Thanks to the London Care Record, for the first time, GPs, hospitals, London Ambulance Service, NHS 111, community care services and care homes across London can access a joined-up picture of a person’s health and care information, when they need it.
Since March 2020 there have been over 25 million views of the London Care Record. We are now seeing over one million monthly views from over 55,000 different health and care professionals on a regular basis.
This means health and care staff like GPs, nurses, paramedics and pharmacists can provide faster, safer and more effective care for Londoners.
The London Care Record is already helping to:
reduce the need for patients to repeat their story to all the professionals involved in their care;
avoid repeat testing, investigations and referring patients unnecessarily to services;
reduce unnecessary and unplanned admissions or visits to hospitals;
prescribe medicines safely and accurately;
and much more.
This timely sharing of information is helping to make care better and safer and is saving lives.
Information for Patients
The London Care Record is a secure view of your health and care information.
It lets the health and care professionals involved in your care see important details about your health when they need them.
This includes any conditions you have, your test results, medicines you take, anything you’re allergic to and plans for your care.
This helps to improve the safety of care and will save lives.
Information for health and care workers
The London Care Record is a secure view of a patient’s health and care information.
It lets you see an up to date record of patient information over time and across health and care providers in London when you need it helping you to provide better and safer care.
This includes any conditions they have, their test results, medicines they take, allergies and plans for their care.
If you have certified access to an Electronic Patient Record then you are likely to be able to access the London Care Record through this.
Currently over 55,000 health and care staff in London and its surrounding areas are accessing the London Care Record each month.
We are working to ensure as many health and care staff as possible can access the London Care Record and that it provides the information you need in a useful and easy to read format.
General enquiries
020 3688 2300
enquiries.onelondon@nhs.net
Postal address
OneLondon
ELHCP PMO office,
2nd Floor,
Unex Tower,
5 Station Street,
London E15 1DA
Our mission at OneLondon is to transform London’s health and care services by joining up information to support efficient, effective and safe care.
We are working closely with Londoners to deliver this vision which is part of a wider ambition for London to be the healthiest global city, and the best in which to receive health and care services.