woman cancer patient wearing headscarf. Head, hope.African American woman

Reassuring patient concerned they may have cancer

Setting: Primary Care

“I had one patient who’d had an ultrasound on his liver. He was concerned he had cancer, but it turned out this wasn’t the case at all. He was worried as his next appointment with the consultant was three months away. He was really relieved when I could look at the shared care record and give him reassurance then and there.

“Previously I would have had to say that he should go home and I’d follow up with him later. I’d have had to make a note, remember to do it, and ask my admin team to chase it up. As well as providing the patient with immediate reassurance, it’s also saved all of that time.”

Dr Osman Bhatti, GP, Chief Clinical Information Officer for North East London STP

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