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Record month for London Care Record in South East London

South East London is the first region in the Capital to see over half a million monthly views of the London Care Record by its frontline health and care staff supporting faster, safer and more effective care for the communities they serve (28 November 2023).

October saw 29,702 different health and care staff in South East London use the London Care Record a total of 511,514 times. These represent monthly increases of more than 10,000 and almost 100,000 respectively. This is a significant increase on the 78,000 monthly views seen at the start of this programme in March 2020.


Frontline staff in South East London who use the London Care Record can only see information they need to perform their job well. Thanks to a number of recent key developments there is now an even wider range of health and care roles that can securely and appropriately access the London Care Record and this has helped South East London ICS and its partners reach this major milestone. These developments include:

  • For the first time from October this year frontline staff from Guy’s & St Thomas’ and Royal Brompton & Harefield Hospitals could access the London Care Record from their EPIC electronic patient record system.
  • The ICS worked closely with their local authority colleagues, including Hospital Discharge Teams and Older People and Physical Disabilities Services, who can now access the London Care Record as part of their everyday work processes. They have found having access is particularly useful in areas ranging from safeguarding, discharge planning, creating care packages to occupational therapy.
  • South East London ICS’s London Care Record Service Team is now fully operational helping to ensure any reported issues are quickly identified and resolved.

Andrew Bland, South East London ICS Chief Executive Officer, said:

“Making the best use of digital technology can help transform the health and care services that our communities receive and that is why it is one of our ICS’s key priorities. Together with our partners we have made extraordinary progress harnessing the full potential of the London Care Record in south east London for the benefit of Londoners. Well done to everyone involved for their hard work. I know plans are already in place to go even further and I look forward to seeing what you achieve next.”

Dr Jonty Heaversedge, Joint Medical Director at South East London ICS, said:

“This is a major milestone in our work to realise the full potential of the London Care Record here in south east London. But we need to look beyond the numbers which represent over half a million moments of care supported by health and care staff having the information they need when they need it. Whether supporting quicker hospital discharges or safe prescribing of medications this is helping health and care staff provide the very best care possible for the communities we serve.”

Angela Poland, Head of Digital Programmes at South East London ICS, said:

“I am proud of the work of the South East London team to exceed half a million monthly views of the London Care Record. I would like to thank all our partners for their continual commitment to championing the benefits of the London Care Record, tirelessly increasing trust amongst data controllers, their patients and clients, and helping ensure such a rich range of South East London health and care information is available. We are making such a positive difference for patient care both in South East London and across the Capital. We have ambitious plans to go further and faster with the London Care Record and look forward to extending access to our care homes and community pharmacies as well as neighbouring areas like Kent and Medway.”

The London Care Record is a secure way to share patient information with health and care professionals across the Capital and some neighbouring areas so they have the information they need at the point of care to inform their clinical decision making. This supports faster, safer and more effective care across the Capital and beyond.

It includes details about any conditions which a person has, their test results, medicines, allergies, plans for their care and other useful information such as hospital discharge summaries.

Only health and social care professionals directly involved in a person’s care are allowed to access the information.

You can find out more about the London Care Record here and read more here about how it is making a difference in South East London.

For a more detailed discussion on the benefits realised and challenges faced by South East London, you can listen in to the South East London’s team’s podcast here.

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