Reducing ‘Do Not Attends’ as part of Covid-19 recovery

Setting: Primary Care, Acute Care

“As part of London’s recovery from Covid-19 we need to recover the maximum elective (care planned in advance) activity possible. Because of the Covid-19 pandemic, hospitals have an increased backlog of appointments for elective care services. If patients miss their appointment, they are going to be waiting much longer for the next one – potentially up to a year. Using the shared care record I can see upcoming hospital appointments my patients are booked in for and can remind them to make sure they attend.”

Dr Farzana Hussain, North East London GP, Clinical Director for Newham Central 1 PCN

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