Setting: Urgent and Emergency Care (London Ambulance Service Clinical Hub)

“While assessing an elderly lady who had fallen, the patient was complaining of back pain, but had become worse post-falling. The patient had had a recent MRI but was still awaiting results. By accessing the shared care record I could see patient’s full MRI results. The MRI showed extensive spine osteoporosis with prolapsed lumbar discs. This information changed my management plan of the patient who needed urgent assistance due to the severe pain. The daughter was amazed that we had access to this information which would greatly help her mother, she would also speak to the GP regarding a long-term plan.”

Clinician, London Ambulance Service Clinical Hub